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Privacy request

Data Deletion Instructions

Clients and authorized account owners may disconnect access and request deletion of data associated with Advertising Growth Agent.

Send the request from an email address associated with the client relationship to [email protected] with the subject “Advertising Growth Agent — Data Deletion Request.”

Step 1 — Disconnect platform access

You may revoke or remove our access through the relevant platform, such as the Google Ads manager relationship, Meta Business settings, GA4 property access, or Shopify app settings. Revoking access stops new data synchronization but does not by itself confirm deletion of previously processed records.

Step 2 — Submit a deletion request

Include enough information for us to identify the relevant connection without sending passwords, access tokens, or unnecessary personal data:

  • Your name and company.
  • The relevant platform and account, property, or store identifier.
  • Your relationship to the account and confirmation that you are authorized to make the request.
  • Whether the request applies to one connection or the complete client workspace.

Step 3 — Verification

To protect client data, we may verify the requester's identity, authority, and account ownership. We will not delete another client's information based on an unverified request.

Step 4 — Deletion and confirmation

After verification, we will delete or de-identify data associated with the approved scope and confirm completion to the requester. Limited records may be retained when required for security, fraud prevention, dispute resolution, or applicable legal obligations.

Questions

For questions about disconnection or deletion, contact Hangzhou Mailuoer E-commerce Co., Ltd. at [email protected]. Do not include account passwords or API credentials in email.